Have Questions?Ask Us Anything!
Hobnail Pillar Candle
We offer FREE shipping through Canada Post for Canadian orders over $150 (excluding taxes).
Orders under $150 have a flat shipping rate of $20.
You should expect to receive your package within 2-7 business days. All customers will receive a tracking number via email after the order has been shipped.
We work hard on getting all orders out as quickly as possible but please allow up to 2 days for processing. Anything ordered Friday after 4 pm or later will not be processed until the following Monday.
Orders to the United States will have a flat shipping rate of $30.
We are not responsible for any additional costs associated with international shipping, such as customs/duty fees.
Our inventory may be subject to change. Despite our best efforts to keep inventory accurate, sometimes things get wacky. This rarely happens but, in the event, that it does, you will be notified shortly after placing your order and you will be refunded for the payment amount with profuse apologies.
For purchases through our website, our policy lasts 7 days from the day you received your order. To be eligible for a return, your item must be unused with tags attached and in the same condition that you received it. It must also be in the original packaging.
Sale items, special orders, and shipping/delivery fees are final sale and non-refundable.
If you need to return regular-priced items purchased online, you must follow the steps below to ensure the return process runs smoothly.
1) Customers have 7 days from the date the product was delivered to request authorization from us to return purchased items. Return requests will not be authorized after 7 days. To request authorization, simply call or send us an email at firstname.lastname@example.org describing why a return is being requested. We will provide Return Authorization information for approved returns by email. No credits will be issued for product returned to us without authorization. You will be responsible for the additional shipping charges on product exchanges.
2) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. There is often some processing time before a refund is posted.